Tutorial for buyers Depends on seller's policy, you can get a seller's RA # and return address right away. Otherwise, please allow time for the seller to respond it by eBay messages. Online Return Service is notifying to the seller about your return by eBay messages and e-mail so that your return will get higher priority. Also, you and seller can communicate by eBay messages for further options and solutions. Be confident to order more products when sellers offer ‘Online Return Service' because you know how to return when you need one.